FREQUENTLY ASKED QUESTIONS
Shipping is free. We cover the shipping costs for every order in The United Kingdom.
We aim to process and ship orders within 24–48 hours of purchase.
Once your order has been dispatched, you will receive an email notification with your tracking details. After receiving the shipping confirmation email, you can use the tracking information provided to follow the progress of your order. Simply enter the tracking number on our website to track your package.
If you wish to cancel or change your order, please contact our customer service as soon as possible at info@alveraine.com We will do our best to process your request before your order is shipped. If the order has already been shipped, you can return it once you have received it, in accordance with our Return Policy.
Processing time: 1–2 business days
Estimated delivery: 3–5 business days after dispatch
Once your order has been dispatched, you will receive a tracking link by email. At Alveraine, we aim to deliver your order as efficiently as possible.
Returns are processed as quickly as possible. Your return will first be sent from your local post office to a consolidation center, and then to our warehouse for inspection. You can track the status of your return at any time via our Returns Portal.
Refunds are issued to your original payment method and typically take 5–10 business days to be completed. You will receive email notifications once your return has been processed and your refund has been issued.
Would you like to create something amazing together?Send your proposal to info@alveraine.com. Tell us who you are, what you stand for, and how you would like to collaborate with us.
