Last Updated: 26-02-2026
This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to offer a clear and reliable delivery experience.
Standard shipping within the UK is free on all orders.
There are no additional handling fees at checkout.
Processing time: 1–2 business days
Estimated delivery time: 4–6 business days after dispatch
Order cut-off time: 12:00 PM (GMT), London time
Orders are fulfilled through our trusted logistics partners.
Depending on stock availability, products may be dispatched from warehouses within the United Kingdom or the European Union. This does not affect delivery times, pricing, or customer rights.
Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.
You will receive a tracking link by email once your order has been dispatched.
UK customers will not be charged additional customs or import fees on delivery.
If you need to change your delivery address, contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.
You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
You may still return the items under our Refund Policy.
If your parcel is delayed or arrives damaged, please contact us:
Email: info@alveraine.com
Phone: +31 6 51489284
For damaged parcels, please include photos so we can resolve the issue quickly.
Customer Service Hours: Monday – Friday, 9AM – 5PM. (GMT)
Email: info@alveraine.com
Phone: +31 6 51489284
Support is operated from The United Kingdom with dedicated English-language assistance for UK customers.
This online store is operated by:
Alveraine, Sole trader
Registration Number: 87062011
Business Address: Adriaen Janszpad 3, 3078 WB Rotterdam The Netherlands
For returns, please see our Refund Policy.
